Refund & Return Policy

Refund & Return Policy – Maxohub.in

Last Updated: [Insert Date]

Thank you for shopping with Maxohub.in.
We want you to have a smooth and satisfying shopping experience. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are accepted.

By purchasing from Maxohub.in, you agree to the terms of this policy.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is missing parts or accessories

  • You received an expired or low-quality product (if applicable)

Note:
Items must be returned in their original condition, unused, and with all tags, manuals, and packaging intact.

2. Non-Returnable Items

Certain types of products cannot be returned, including but not limited to:

  • Perishable goods (if applicable)

  • Intimate or hygiene-related items

  • Gift cards or digital products

  • Items purchased during clearance sales

  • Products damaged due to customer misuse

  • Items without original packaging

Please check the product page for any specific return restrictions.

3. Return Window

Returns must be requested within:

7 days of delivery for most products.
(If you want a different return window, I can adjust this.)

After the return window expires, we will be unable to process the request.

4. Return Process

To initiate a return:

  1. Contact us at [Insert Email / Phone Number]

  2. Provide:

    • Order ID

    • Reason for return

    • Photos or videos (in case of damage or defect)

  3. Our team will verify the issue and provide approval.

Pickup or Self-Shipping

  • If eligible, we will arrange a pickup through our courier partner.

  • In areas not serviceable, you may need to ship the item yourself.
    (Shipping cost may be reimbursed if the return is due to our fault.)

5. Refund Process

Once we receive and inspect the returned product:

  • Refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method used during purchase.

If the payment method does not support refunds (such as COD), you may be asked to provide:

  • UPI ID

  • Bank account details

Refund Rejection

A refund may be denied if:

  • The returned item is used

  • Product is not in original condition

  • The return request was made after the allowed return window

  • The issue reported does not match the actual condition

6. Replacement Policy

Replacements are provided only if:

  • The product received is defective

  • The product received is damaged

  • You received a wrong product

Replacements are subject to availability.
If a replacement is not available, a refund will be issued.

7. Cancellation Policy

Order Cancellation by Customer

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellations are not possible.

  • Refunds for prepaid orders will be processed within 5–7 business days.

Order Cancellation by Maxohub.in

We may cancel an order due to:

  • Product unavailability

  • Payment failure

  • Incorrect address or contact details

  • Fraudulent or suspicious activity

You will be notified, and refunds will be issued if applicable.

8. Damaged or Wrong Product Delivery

If you receive a damaged or incorrect product:

  • Report it within 24–48 hours of delivery

  • Provide photos or videos as evidence

  • Do not discard packaging, tags, or the product

This helps us verify the issue quickly.

9. Contact Us

For return, replacement, or refund queries, contact us: